Policies

Orders:

Most items in the shop are personalized. These orders are final.

Orders on items that are not personalized can be canceled up until the item has been shipped.

Shipping addresses and billing addresses MUST match for orders placed on the store.

 

Delivery/shipping:

Stock items are shipped within 1-5 business days of purchase.

For items that are digital and not an instant download, they are sent through email within 1-3 days (including Saturday and Sunday).

For urgent and express deliveries, please contact us on the welcome page.

We use USPS for shipping.

 

Return Policy:

If for any reason you are not satisfied with your purchase, we can offer an exchange, store credit, or a refund of the original purchase price – excluding all shipping costs (money returned once product is received).

*Refunds are only available for stock items.

The items must be sent back within 10 days from the time of delivery and must be returned in the same quality as they were received. Please allow us 5 business days from the time we receive the returned item to be given a refund.

If you are returning merchandise and cannot find the address to send it to, use the contact form on the Contact Austin page to ask for the address.

 

Lost or Damaged Goods:

We are not responsible for any lost or damaged goods incurred in the shipping process.

 

Changes/Cancellations:

If for any reason you would like to cancel or modify your order, please use the contact form on the Welcome page and we will make every reasonable effort to accommodate your request.

PLEASE NOTE: Only stock orders may be canceled or modified BEFORE they are shipped out.

Personalized item orders may not be canceled.

For modifications, please email us with the contact form on the Contact Austin.

 

Privacy Policies:

Store: All information obtained to process your order will never be shared with any third parties, and will solely be used for the purpose of securing your transactions and shipping.

Contests: Your address will never be shared with any third parties, and will solely be used for the purpose of securing your transactions and shipping.

All things fandom!

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